What are my postage options?

Our Free delivery service for visually impaired equipment will generally be with you within 5 working days – so if you order on Monday, you should get your order by the following Monday, though occasionally this can take a little longer so please allow up to 10 working days before contacting us. We will use the most appropriate method of dispatch depending on the weight and value of your order – this may include a courier service which would require a signature on delivery.

 

Delivery – TNT Express – £7

We aim to despatch all orders within 24 hours, however at busy periods please be aware it could take up to 48 hours to leave our warehouse. Please ensure someone will be available to sign for your order.

 

Your delivery options for visually impaired equipment will be displayed on the checkout page and will be worked out depending on your shopping basket. If you have any questions please email us at support@pamtrad.co.uk or call us on 0115 9816636.

What if I'm not in to receive my delivery?

Both Royal Mail and our Couriers will leave a ‘failed delivery’ card. Royal Mail will try and deliver to your immediate neighbours; otherwise they’ll return your parcel to the Local Sorting Office, to await your contact. Our couriers (local and international) will generally attempt another delivery the following day, before holding your parcel at their sorting depot.

If you’re unsure what to do, just get in touch us.

When can I expect my order?

Delivery times will vary depending on your selected shipping method. If you’re not sure, just check your visually impaired equipment order confirmation email, as it has everything you need to know.

You can track your order by visiting the My Account section at the top of the page and clicking on your order.

I've made a mistake, how do I cancel my Order?

Don’t worry, we all make mistakes. Just get in touch with us and we’ll give you our return details so you can get it back to us for a refund.

Do you include invoices or prices in the parcel?

We do not include invoices in orders made on our website. We do however attach a delivery note, but this just lists the items and quantity of items – no prices. If you require a copy of your invoice you can download one from the My Account area.

It’s not what I wanted (or it’s faulty), what about returns and refunds?

Once you receive your visually impaired equipment order you have 14 days to try it out. If you decide it’s not quite right, please give us a call and we’ll arrange a return for refund or replacement.

For our full returns policy, click here.

I loved my magnifier but can't use it any more, what can I do?

The last thing we want is for you to be stuck with something you can no longer use.

If your eyesight gets worse, or for any other reason you find your magnifier doesn’t help any more, we offer to buy it back from you. We can even collect it from you if required.

The price we offer is dependant on the age of the magnifier, it’s condition and a few other factors.

The best thing to do is give us a call and discuss your options.